Frequently Asked Questions

Where does Survival Squadron ship?
Survival Squadron currently ships to the United States. Availability and shipping options may vary by product and destination.

How much does shipping cost?
Shipping costs, when applicable, are calculated based on the products in your order and delivery destination. The available shipping options and charges will be shown during checkout.

How long will my order take to arrive?
Delivery times vary depending on the product, supplier, and destination. Estimated delivery information is provided when available. Please allow additional time during severe weather, holidays, or other transportation disruptions.

Will all the items in my order arrive together?
Not necessarily. We work with multiple suppliers and fulfillment locations, so products from the same order may occasionally arrive in separate packages or at different times. You won't be charged again simply because an order is shipped in multiple packages.

How can I track my order?
When tracking information becomes available, we'll send it to the email address associated with your order. You can use that information to follow your shipment's progress.

Can I change or cancel an order after I place it?
Contact us as soon as possible if you need to change or cancel an order. Because orders may enter fulfillment quickly, we can't guarantee that changes or cancellations will be possible once processing has begun.

What is your return policy?
Return eligibility depends on the circumstances and product. Please see our Return Policy for complete information about returns, damaged products, and other order issues.

What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible at orders@survivalsquadron.com with your order number and details about the problem. Photos of the item and packaging may help us resolve the issue more quickly.

Do you offer warranties?
Some products may include a manufacturer's warranty. Warranty coverage varies by product and manufacturer, so please contact us if you have a question about warranty coverage for a particular item.

Are your products suitable for emergencies?
Our products are intended to help customers prepare for camping, outdoor activities, emergencies, and other situations described on the individual product pages. No single product can guarantee safety in an emergency. We encourage customers to learn how to use their equipment before it's needed and to maintain a preparedness plan appropriate for their household.

How do I know which preparedness products I need?
Preparedness doesn't have to happen all at once. Start with the essentials your household would need during a disruption—water, food, lighting, communication, first aid, necessary medications, and other personal necessities—then build from there. Our guides and product collections can help you explore options for different situations.

How can I contact Survival Squadron?
We're happy to help with questions about products or orders. You can reach us through our Contact page or at contact@survivalsquadron.com.